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The classic text on resolving workplace conflicts, fully revised and updated
Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace.�In addition, the book
- Includes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplace
- Presents new chapters on leadership and transformational conflict coaching, and organizational systems design
This definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces.
- Sales Rank: #76126 in Books
- Brand: Cloke, Kenneth/ Goldsmith, Joan/ Bennis, Warren G. (FRW)
- Published on: 2011-05-24
- Original language: English
- Number of items: 1
- Dimensions: 9.00" h x 1.11" w x 6.00" l, 1.19 pounds
- Binding: Paperback
- 400 pages
About the Author
KENNETH CLOKE is a mediator, arbitrator, consultant, and trainer specializing in resolving complex multiparty conflicts. JOAN GOLDSMITH is a management consultant and educator specializing in leadership development, organizational change, conflict resolution, and team building.Cloke and Goldsmith are the authors of Resolving Conflicts at Work and the forthcoming Mediating Dangerously, both from Jossey-Bass.
Goldmsith has been a management consultant and educator for over thirty years, specializing in leadership, organizational change, conflict resolution, and team building.
Most helpful customer reviews
5 of 5 people found the following review helpful.
Resolving Conflicts review
By Ipodster00
I found this book to be more of a reference guide, for collegiate and graduate students. It is not a book to read through. It is a book where you can go to a specific chapter, and use it as back-up material.
1 of 1 people found the following review helpful.
Filled with valuable tools to help people resolve conflict
By Mark A. Adams
While there are many books covering the topic of conflict resolution, Kenneth Cloke and Joan Goldsmith's work in this book is one of the best. There are many components to conflict and this book provides a host of tools and insights that will help the reader learn to successfully work with conflict. This book covers many aspects of conflict including the valuable skills of learning to "separate what matters from what gets in the way", "explore resistance" along with MANY other techniques!
Every page is filled with valuable information, tools and thought provoking content! A great resource to have on your bookshelf.
Mark A. Adams, author of Courageous Conflict: Leading with Integrity and Authenticity
[...]
1 of 1 people found the following review helpful.
I recommend it.
By LK
There are so many different kinds of conflicts at work that it's probably impossible to write a book with scenarios that resonate with everyone. It's also impossible to resolve all conflicts at work, so when reading books like this I try to figure out whether there's enough new information that I can apply to my job. After reading the book, I feel it was worth my time.
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